Prestige A3+ and A3+ R Help and Troubleshooting to Common FAQs and Questions

Need help with your Prestige DTF Printer?

We have gathered the top five FAQs and troubleshooting help for them so you can easily get the help you need when you need it.

#1: Why is my white ink not printing?

Reason: Pooling, running, or bleeding ink is most likely caused by:

Solution: Do not use third party ink or film.

Check white ink is not expired.
Verify print mode and media settings on the queue and job tab underneath the preview window in Digital Factory. Settings should reflect current ink and film in use.
If necessary, reduce white ink density.

#2: There are streaks in my prints! Help!!

Reason: Multiple Causes.

Solution: Special attention must be paid to the direction of the smearing or track marks.

Vertical marks indicate a dirty internal roller. This can be cleaned with the included cleaning solution and cleaning swabs.
If the marks appear to be in a random pattern or localized to one specific area across different prints, visually inspect encoder strip for damage/dirt. Encoder strip can be cleaned with included cloth and isopropyl alcohol.
If they are horizontal (i.e. the direction the print head travels) a head strike is the most likely cause. See head strike instructions below.